Traditional call centers – the ones that have a reputation as soul-sucking, high turn-over environments – are disappearing. A lackluster mission and the subsequent organizational design can be to blame: Too often, call centers are relegated as a cost center and a dumping ground for problems. Today, “contact centers” are partners in revenue generation and customer experience, populated with highly educated staff that have career paths and incentives beyond calls-per-minute.
IA: Three Times We Used Client Artifacts in Workplace Design
At IA, we always say that designing a space for a company or organization must always start with understanding how that organization is designed. We do this through a number of measures: Market research, key interviews, focus groups, rapid prototyping sessions, and predictive analysis are just a few ways. But we also look at the company’s mark on the world, and for some of our consumer product and industry manufacturing clients, that includes finding fun ways to make direct visual connections to their products.
Rich’s – Toronto Offices
Straticom has designed the new headquarters offices of food service provider Rich’s located in Toronto, Ontario. Inspired by a love of food in all its glory, the Rich’s Canadian headquarters was strategically designed to welcome and delight; capturing the company’s rich culture, history, and presence as a leading business to business brand.
University of Chicago Dedicates New William Eckhardt Research Center Designed by HOK
The innovative interdisciplinary research center, designed by HOK, was formally dedicated on Oct. 29 on the university’s main campus south of downtown Chicago. The 277,000-sq.-ft. building, which opened in September, is named for alumnus William Eckhardt, S.M.’70, in recognition of his generous support of the Physical Sciences Division and the university. It includes state-of-the-art laboratories, offices, conference rooms, a 150-seat conference facility and a café.
Case Study: Desert Digital Media / DIRTT
Deseret Digital Media is a high-tech company owned by the Church of Latter-day Saints. Even with page views and site visits rivaling those of MSNBC and the Huffington Post, they still have to work hard to attract the best talent in the business. DDM decided to let their new workspace to a lot of the talking.
A More Active Approach to Design Can Save Lives
Businesses are investing billions to make their workspaces more environmentally sustainable. But they should also consider how sustainable those workspaces are for the human beings who work in them.
Jarden Home Brands - Axis Architecture
Jarden Home Brands (JHB), a subsidiary of the global consumer products giant Jarden Corporation, has a product portfolio of 120+ thriving brands including Ball Mason Jars, Yankee Candles and Crock-Pots. JHB was built on the values of honesty, integrity, expediency, quality and innovation.
Five Megatrends Shaping Commercial Office Development
The developments and offices we plan and construct today are being governed by something I like to call New Office-ism. It’s a design approach that eschews monolithic uses in favor of mixed-use, walkable patterns. New Office-ism incorporates aspects of master planning, urban design and landscape architecture into commercial office development. It is what the next generation workforce expects, and communities that cannot provide it will fail to attract new businesses and be in danger of losing the ones they already have.
OVER AND ABOVE: STUDIO O+A DESIGNS HQ FOR UBER
Quick. Name a top enterprise in San Francisco. Tourism. And what was inexplicably difficult for tourists to find, citywide? Yep, taxis. Try hailing one, no matter the time of day. Name another top enterprise? Technology. It was therefore inevitable that some genius would dream up a ride-sharing app. was predestined for local success. Uber has since spread aggressively, to 100 cities in 45 countries. Headquarters, though, remain in San Francisco—a vast space by Studio O+A.
Google Co-working Space / Jump Studios
Google has chosen Madrid as home to its sixth co-working Campus. The task to deliver the 27,000 sq ft scheme in the Madrid Río area of Spain’s capital city was awarded to London-based architecture and interiors practice Jump Studios (a Populous Company), which had previously worked with Google on its first venture in shared workspace, Campus London, in 2012.
GIANT PIXEL OFFICE BY STUDIO O+A
San Francisco-based gaming software developer Giant Pixel reached out to Studio O+A to design their first headquarters in a turn-of-the-century building. The building was once a printing press and now needed to be reformatted to house the small company’s operations and its 20+ employees and visitors.
Designing for the Health-Conscious Office
Interior design today goes well beyond mere aesthetics. In fact, the profession has changed tremendously in the past decade with practitioners being expected to solve complex problems such as encouraging healthy behaviors and creating multigenerational homes and workplaces. Metropolis recently spoke to the American Society of Interior Designers (ASID), and Randy Fiser, ASID CEO, about their take on the field today and its role in health and wellness. After completing its 2015/2016 Outlook and State of the Industry report earlier this year, ASID was poised to give well-informed answers, backed by recent statistics.
How the workplace needs to change for Generation Z
Companies have spent a great deal of energy in recent years trying to understand what types of work environments are most appealing to millennials.
But with the oldest millennials approaching 35 and Generation Z set to soon hit the workforce, it’s time for organizations to consider entirely different challenges: How can they create workplaces that help millennials manage Gen Z? How can they leverage the workplace to best recruit and retain Gen Z? What does Gen Z look for in a career?
HAVE YOU EVER RESIGNED YOURSELF TO WORKING FROM THE BATHROOM?
A recent study found that workers in the UK spend nearly 41 hours each year in the bathroom. That’s a whole week! That should give a clear idea on how big of an influence the washroom can have on the mood and the attitude of a worker. It’s also a place where people from different departments can converge and share ideas. Even Steve Jobs saw this potential in washrooms, which is why he ordered that there should only be two washrooms in the entire Pixarstudios. He wanted the people from the different departments to meet and mix.
5 FIRMS DESIGN VIACOM'S MIDTOWN NYC HEADQUARTERS
Hospitality Meets Office Design in Glasgow
O ye’ll take the high road, and I’ll take the low road, and I’ll be in Glasgow afore ye. Scotland’s largest city (population 600,000), the port on the River Clyde in Scotland’s western Lowlands, abounds in Victorian and art nouveau architecture, including design icons such as the Glasgow School of Art and the Willow Tea Rooms by native son Charles Rennie Mackintosh.
Read on officeinsight.com [paywall]
Fluidity Inspires Rapid Innovation at SAP Software by IA Interior Architects
Designers hear often that engineers do a large amount of focus work, and thus need more quiet space than many workers. Designers also often drive potential work environment testing once hired for a project by clients seeking guidance on workplace culture. But the engineers at leading software company SAP were not average clients, and certainly are not average engineers. When IA Interior Architects pitched to Heidelberg, Germany-based SAP, which sought to design a three-building Research & Development center for 500 employees at its Palo Alto campus, it found an informed client with unusual work goals in direct contrast to typical engineering work styles. “When we pitched to them, we spoke about flexibility, and they said, “No, we’re looking for fluidity,’” said Mary Lee Duff, principal and workplace design strategy director at IA. “While flexibility means you have the ability to change things, fluidity means you have the ability to do …
RESULTS FROM WORKDESIGN.COM's WORKPLACE TRENDS SURVEY
This summer, WORKDESIGN.COM teamed up with CORT Furniture to take your temperature when it comes to the latest trends in workplace design. They ended up with 365 responses.
THIS STARTUP INCUBATOR IS EMBEDDED ON A COLLEGE CAMPUS
If you’re an up-and-coming company in the Pacific Northwest, there’s no better place to be than Seattle’s Startup Hall. The incubator is the result of a public-private partnership between the University of Washington and three of the region’s top startup supporters: Founders’ Co-Op, TechStars, and UP Global. The goal is that the Hall will become the hub for the region’s entrepreneurial community, a mission reflected the space’s emphasis on collaborative work environments, modern DIY design, and non-traditional networking events like “Waffle Wednesdays”.
Interview with Kelly Robinson, workplace designer for soundcloud + airbnb
designboom interviewed kelly robinson whose portfolio of tech office designs focuses on three key principles: health, wellness and meaningful interaction. her approach to developing spaces for such companies as airbnb, couchsurfing and soundcloud draws on ancient practices of feng shui and yoga, which she applies to her creative process in order to conceive an ideal balance of elements within any interior. we interview the workplace designer on why she thinks an open office plan far outweighs the drawbacks, and what she feels are key components to generating employee satisfaction.



















