Insider Video: Why Design Plays a Major Role in the Hotel Experience

Hotel designer Mary Alice Palmer of HKS Design talks with James Shillinglaw, editor in chief of InsiderTravelReport.com, about how she moved from designing handbags to boutique hotels. She also explains the role design plays in creating unique experiences for hotel guests.

Hotel designer Mary Alice Palmer of HKS Design talks with James Shillinglaw, editor in chief of InsiderTravelReport.com, about how she moved from designing handbags to boutique hotels. She also explains the role design plays in creating unique experiences for hotel guests.