Guest Experience: Where We Belong

One of the dominant trends we’re seeing in the world of hotels and travel right now is an intentional blending of hospitality and residential design, from lobbies that are cozy and social rather than grand and intimidating to guest rooms that offer personalized touches. The staff are in on it, too; concierges are becoming trusted allies and neighborhood experts who can curate experiences beyond the hotel’s door. We’re seeing this successfully carried over into other sectors and typologies, too—after all, there’s nothing like a little tailoring to make someone feel right at home.

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