I love watching the reactions of guests visiting our company headquarters for the first time - they arrive expecting a bland sea of gray cubicles and leave with big smiles, questions about accent wall colors and scribbled notes about associate-driven decor, collaborative workspaces and our Virtual Reality play room. We have worked hard to have our office space align with our culture and, I think, it shows.
Whether you conduct business as a brick and mortar store or are online e-commerce business - the physical place that your associates work in is a great contributor to how they treat your customers.
After many hours spent brainstorming, making corporate site visits and testing various office floor plans, desk configurations and community spaces - I have learned a LOT about the key building blocks of a productive work environment.